A clear process, with people you can talk to
Hiring an electrical contractor means trusting someone with your property, your time, and your budget. We take that seriously. Whether you need a repair, a new installation, or electrical work for a larger project, our goal is to keep the conversation open and make the scope clear.
Eduardo founded Forge Electric because he wanted customers to feel heard and informed. That carries through to the way we discuss estimates, coordinate visits, and handle questions. The details will vary by job, but these are the steps you can expect us to work through with you.
Step 1
Talk with Eduardo about what you need
Start with a call, text, or website request. Describe what needs attention and where the property is located. You do not need to know the technical name for the problem. A description of what you are experiencing, what you want installed, or how you want to use the space is a useful starting point.
Photos can help us understand the project before a visit. Show the visible fixture or equipment and the surrounding area, and include model numbers or product links if you are supplying equipment. Leave electrical covers in place when taking pictures.
If you have several items, send the whole list. For a business or construction project, include the person coordinating the work and any plans or scheduling requirements. We can then discuss whether a site visit, troubleshooting appointment, or additional information is the next step.
Step 2
Understand the scope, estimate, and any visit fee
Before agreeing to a project, you should know what the proposed work includes. We discuss the installation or repair, the equipment and materials involved, and any items outside the electrical scope. If you are supplying fixtures or other equipment, let us know so that responsibility is clear.
Some requests can be discussed from photos and project details. Others require an onsite assessment or diagnostic work before a repair can be priced. We explain any applicable visit or diagnostic fee and what it covers before confirming that appointment. Requesting a visit is not the same as agreeing to an installation price.
Ask about anything that matters to your decision: access equipment, wall openings, patching or painting, disposal, permit and inspection arrangements, or expected interruptions. Applicable items should be addressed in the scope. Any deposit, payment schedule, or other job terms are discussed as part of the agreement.
Step 3
Confirm the visit and prepare the space
The appointment form lets you choose a preferred day and time, but it does not reserve a spot on the schedule. We review the request and contact you to confirm availability and the next steps. Please wait for that confirmation before planning around the requested time.
Before the visit, tell us about gates, parking, building access, tenants, or a property manager who needs to be involved. Let us know if the business must remain open or if another trade is working in the same area. These details help us coordinate the job around the property.
We also discuss access to the work area. For high fixtures or fans, photos of the room below help us plan equipment and furniture arrangements. If the timing changes on either side, communicate early so we can discuss another arrangement.
Step 4
Stay informed while the work is underway
Once the job is underway, you should feel comfortable asking what is being done and why. We explain the agreed work and discuss questions that come up. Respecting your property and keeping you informed are part of the job, not an afterthought.
Existing conditions can sometimes differ from what was visible during the estimate. If that affects the scope, we explain what we found, the proposed next step, and the impact on cost or timing. Additional work and updated pricing are discussed and agreed before that additional work proceeds.
The same applies if you decide to add an item or change equipment. Bring it up so we can review it together. Clear communication helps keep an extra request from becoming a surprise at the end of the project.
Step 5
Review the completed work and next steps
At completion, we review what was done and answer your questions. Where relevant, that includes explaining new controls or equipment, discussing the finished installation, and identifying any remaining items that were part of the agreed scope.
If the project includes an inspection or a separate follow-up visit, we discuss that next step rather than leaving you unsure of the status. You should also understand the agreed charges and payment terms. If something on the scope or invoice is unclear, ask us to go through it with you.
We want the relationship to continue after one job. If you have a question about the work or are planning another electrical project, contact us. Our goal is to be a company you feel comfortable calling again and recommending to someone you care about.
A few common questions
Is every appointment a free estimate?
The type of visit matters. Some projects need an estimate, while a fault may require diagnostic work. We discuss any applicable fee and what it covers before the visit is confirmed.
Can I provide my own lights, fans, or charger?
Tell us what you plan to supply and send the model or product link before the appointment. We can review the installation scope, access, and any additional materials that need to be considered.
Do you work with property managers and contractors?
Yes. Include the project contact, address, available plans, and site requirements. We discuss communication and scheduling with the people coordinating the job.
Can I speak with you in Spanish?
Yes. You can call, text, or send your project request in English or Spanish.
Let’s talk about your project
Tell us what you need done and where the job is. We will discuss the work, answer your questions, and help you take the next step.